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Safety

How do I know to trust a buyer?

How do I know to trust a seller?

How do I protect myself?

How do I verify the payment is good?

What guarantees do I have?

What is a "419" scam?



How do I know to trust a buyer?


Transacting over the internet.

All transactions consummated via Audiogon are solely between the buyer and seller. Audiogon makes no claim of agency and thus is purely a listing service that offers a variety of tools for its users to meet and conduct transactions. Amongst these tools are some important methods to reduce the risks involved.

FEEDBACK:

Audiogon recommends that all parties exchange feedback after each transaction, and most people do so. This provides a history about a member's transaction, and lets you contact other members who have transacted with that person. Any member's feedback can be viewed from within any for sale ad, or via the "Member Lookup" on our home page. URL:

https://audiogon.herokuapp.com/users/317978/feedbacks


VERIFIED MEMBERS:

The internet is an anonymous venue, and Audiogon is generally not able to confirm any of the information posted by its members. However, we do offer a program that confirms the address of a credit card. If a member has completed this process, each of their for sale ads and the Member Lookup will indicate "Verified". For more information on this program, go to:

http://support.audiogon.com/customer/portal/articles/227699-registration


ESCROW SERVICES:

There are third party escrow services that offer a considerable level of safety in transactions. For a fee, these services secure payment from the buyer, and give it to the seller only after the buyer confirms receipt of merchandise. One of the larger internet based escrow services is at:

http://www.Escrow.com

ADDITIONAL HELP:

Here are some additional links that may be of help:
http://support.audiogon.com/customer/portal/articles/233266-buyer-s-guide

http://support.audiogon.com/customer/portal/articles/233289-dispute-resolution-system



How do I know to trust a seller?

All transactions consummated via Audiogon are solely between the buyer and seller. Audiogon is purely a listing service that offers a variety of tools for its users to meet and conduct transactions. Amongst these tools are some important methods to reduce the risks involved.

FEEDBACK:

Audiogon recommends that all parties exchange feedback after each transaction. This provides a history of a member's transaction, and lets you contact other members who have transacted with that person. A member's feedback may be viewed from within any of his ads, or via the "Member Lookup" on our home page:

https://audiogon.herokuapp.com/users/317978/feedbacks


VERIFIED MEMBERS:

The internet is an anonymous venue, and consequently Audiogon is not able to confirm much of the information posted by its members. However, we do offer a program that confirms the address of a credit card. If a member has completed this process, each of their for sale ads and the Member Lookup will indicate "Verified". For more information on this program, go to:

http://support.audiogon.com/customer/portal/articles/227699-registration

ADDITIONAL HELP:

Here are some additional links that may be of help:

http://support.audiogon.com/customer/portal/articles/233266-buyer-s-guide

http://support.audiogon.com/customer/portal/articles/233289-dispute-resolution-system



How do I protect myself?

Sellers have two risks to consider:

1) Receiving a valid payment.
2) Delivering an item as described.

Delivering the item as described is the Seller's responsibility. Thus, you should pack the item well, double-box it, and ship it insured. Always insure the shipment, even if the buyer does not require insurance. If the shipping company loses or damages the item, you the Seller are responsible in all cases to offer a refund to the buyer. Read more shipping tips at:

http://support.audiogon.com/customer/portal/articles/227711-shipping-tips




How do I verify the payment is good?

You should check with your bank regarding their payment receipt policies. Depending on the form of payment (personal check, certified check, etc), your bank will have specific deadlines for "clearing" or "guaranteeing" the funds. This may range from three days to one week. Generally speaking, you should be able to call your bank and confirm the deposit and subsequent clearing of a payment.



What guarantees do I have?

Audiogon does not, and can not, guarantee the actions or integrity of its users. All transactions consummated via Audiogon are solely between the buyer and seller. Audiogon is purely a listing service that offers a variety of tools for its users to meet and conduct transactions. Amongst these tools are some important methods to reduce the risks involved.

You may reduce your chances of problems by following these steps:

- Check the other member's feedback history.
- Always speak over the phone before committing to a deal.
- Ask all relevant questions via phone, to eliminate email vagueness.
- See if you can look up the seller's address in the telephone directory.

Additional questions to ask, if applicable:

- Is the warranty transferrable?
- Does the unit have the correct voltage for my country?
- If not, can the unit be converted? If so, where can this be done?



What is a "419" scam?

This is a type of fraudulent offer to buy where the buyer offers to send a check in an amount exceeding the asking price. The buyer then requests the seller send back the excess funds in addition to the item.

The checks involved are counterfeit. They may initially deposit but the funds will be rescinded.

If you receive an offer similar to this please forward the e-mail to support.audiogon.com and terminate communication with this buyer.



ADDITIONAL HELP:

Here are some additional links that may be of help:

http://support.audiogon.com/customer/portal/articles/233266-buyer-s-guide

http://support.audiogon.com/customer/portal/articles/233289-dispute-resolution-system




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