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How do I change my email address?

What if I miss emails from Audiogon?

What if I do not want to respond to an email?

What if another member is not responding?

How do you protect my email address?

Why can't I change my email address?

What if your system has blocked my email?

What if Audiogon asks for my password?

How do I contact a seller?

How do I contact a seller after an ad expires?

How does the seller respond to me?




How do I change my email address?


In order to change your email address at Audiogon, login to My Page, and find the link "Edit Account" under My Account. The system will let you change your email address, and then require a confirmation from your new email address (to insure delivery). Once you have confirmed from your new email address, all Audiogon emails will go to your new address. 

Audiogon computers will continue to send emails to your old address until you complete the above process. Once completed, ALL emails from Audiogon will go to your new address (including emails regarding your ads, bid notices, etc.)




What if I miss emails from Audiogon?

Audiogon offers a number of payment options, all of which are available through your Dashboard.

Login to Dashboard, which has link on our home page, or access here:

http://audiogon.herokuapp.com/dashboard

Once logged in, find the link "Audiogon Fees".
This link will display your account details, and provide links to all of the payment methods, which include credit card online.



What if I do not want to respond to an email?

Audiogon allows sellers to choose not to respond to emails, thereby protecting their email address from a particular person. Sometimes you might find an offer to be insultingly low, or perhaps the would-be buyer is making unreasonable demands. In such cases, you may decide to not respond to that initial email, so that person will not be able to view your email address. We encourage all sellers to respond to all emails, with at least a simple "no thanks", but under certain circumstances you may choose not to respond.

If you choose not to respond to a particular person, Audiogon does not allow negative feedback or continued harassment by that person. NOTE: this applies to the initial inquiries only. If you have started a transaction, then you are obligated to respond to that buyer until the transaction is completed.



What if another member is not responding?

Audiogon recommends that all Sellers be available for prompt email responses, whenever they have active listings posted. Most sellers respond within a few hours, while others may check email once a day. Allowing for weekends and holidays, you should generally expect a response within 2 days.

Sometimes, a member's email address will have problems. Our system monitors bouncing email addresses, and it may indicate that a member you are trying to contact is having problems with his email.

Sellers do have the option to NOT respond to inquiries from their ads, if the member does not wish for you to have his email address (perhaps he feels insulted or intimidated?). However, if a member is involved in a transaction, we stress that both parties need to reply within 24 hours, to any emails from the other party to that transaction.

If you are inquiring about an item (before committing), and the Seller does not respond within 3 days, we recommend that you find another Seller to transact with. If a Seller is not responding in a timely fashion even before money has changed hands, then you may be risking a lengthy or problematic transaction.

If you are in the middle of a transaction and the other party is not responding to messages, we strongly recommend a phone call. If the other party is not responding at all, then you might consider filing a "Dispute", which notifies the other party as well as Audiogon, that you are experiencing difficulties with a transaction. You can read more about the Dispute process at:

http://support.audiogon.com/customer/portal/articles/233289-dispute-resolution-system



How do you protect my email address?

Your email address is protected both online and offline. 

Your email address is not displayed anywhere on the site. If someone wishes to contact you (or you wish to contact another member), the initial communication is always routed through the Audiogon system. The receiver of the contact will be given the email address of the sender. Unless the receiver actually responds to the initial contact, the sender will not see the email address of the receiver. Thus, all members have the option of choosing who has access to their email address.

Emails routed through the Audiogon system can be viewed only by the sender and receiver. The system does record the email address of people who have responded to ads. This is done so that sellers will have a record of contacts for their given listings. Audiogon assumes no responsibility for lost or misdirected emails, nor do we store emails for later retrieval.

Audiogon as a policy does not "sell" email addresses to any third parties. We do not sell or rent mailing lists, phone numbers, or email addresses. The information you register with Audiogon is protected as documented in our Privacy Policy statement. 



Why can't I change my email address?

In order to change your registered email address with Audiogon, you must "prove" to our system that you can receive emails at your new address. When you change your address, our system will send an email to your NEW address, with a special link in that email. You must receive that email and follow the link provided, which proves to our system that you received that email. It is absolutely critical that you can receive emails from our system, so we must test for problems such as typos, or blocked addresses.

If you did not receive the confirmation email, then you will need to submit the change again, through Dashboard. Double check the spelling of your email address as you submit it. This will prompt the system to send you another confirmation. 

If you received the email but the link did not work, then please FORWARD that email to us through our support system @ support.audiogon.com and click the link to email us.



What if your system has blocked my email?

Audiogon servers continuously monitor email routing. Bounced emails will trigger the system to block your account, which will prevent the submission of new ads or bids. This mechanism is applied to insure that all active members receive email notifications if they bid or list items for sale.

If your email address has been blocked by our system, you can unlock it in one of two ways:

1) Log into your Dashboard, where you will see a notification as to whether your email is bouncing. You will see a link to "Test/Confirm your email", which will send a confirmation email to your address. That confirmation email will contain a special link, which you MUST follow. By going to that special link, you will have proved to our system that you received it, and it will remove the block.

2) You may change your email address on a temporary basis. Sometimes, our computers will not be able to send email to a certain ISP. This type of problem can last for hours or days. If you are not receiving the confirmation emails described above, then you can get a temporary mailbox at Hotmail or Yahoo, and then submit that as your email address at Audiogon. You can always change it back and test your old address at a later date.



What if Audiogon asks for my password?

Audiogon will not ask for your password. We have access to your account and will never send an e-mail requesting you to re-verify or otherwise provide your account information in this manner.

Additionally, we recommend our users change their password about every 90 days, especially if you have the same password for multiple sites. Passwords should be 8-10 characters in length, include at least one number, and should not contain your username, in part or whole.

If, for some reason, you lose access to your account and we must verify your identity, we will ask for other information and not your login. If you have any questions always e-mail support.audiogon.com before providing sensitive information via email or any website link.



How do I contact a seller?

All auction and classified listings now have a message feature. You simply click the "make offer" link and type your message in there with the offer.



How do I contact a seller after an ad expires?

Classifieds remain online for thirty (30) days before they expire. Due to the volume of ads, the expired classifieds are not stored. If you remember the seller's Username, then you can always email them by using the "Member Lookup", which has a link on our home page. You can access the Member Lookup here:

http://cgi.audiogon.com/cgi-bin/searchm.pl

We recommend that you email sellers promptly if you see an item of interest. Once you have emailed a seller, you will have a copy of the email with that seller's Username, for future reference. Unfortunately, due to the volume of ads we receive, we are not able to search expired ads, so please do not ask us to find a particular item. If the item did not sell before the ad expired, the seller will probably list it again. If the item does not reappear, one may safely assume that it was sold.



How does the seller respond to me?

The seller can reply to a message you send them through the "counteroffer" or "accept" links on the ads.


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