AudiogoN

The high-end Audio Community

Return to Audiogon

Support Center

Payments

Which payment method is faster?

Which payment method is safer?

How do I pay a seller?

How do I pay Audiogon?

What payment method does Audiogon accept?

How am I billed for listing fees?

How do I mail my payment?

Exactly what is PayPal?

How do I get a PayPal account?

How do I pay Audiogon with PayPal?

How do I pay a seller with PayPal?

Why wasn't my PayPal transfer posted?

Why hasn't my credit card payment been posted?

Why hasn't my check been posted?

How do I pay Audiogon with a credit card?

How do I pay Audiogon with a credit card off-line?

How do I pay a seller with a credit card?

How does Audiogon secure credit card information?

Why can't I pay Audiogon over the phone?

Why did I get a "declined" message?

Why did I get duplicate authorizations?

Why did Audiogon charge me twice for the same ad?


Which payment method is faster?

PayPal is in general the fastest method to transfer money from one person to another. If both the buyer and seller are registered at Paypal, the payment can be made almost instantly. However, Paypal has some limits on the maximum amount of money that can be transfered and/or received.

If the seller can take credit cards, then payment can be made as fast as a phone call. Merchants that can accept credit cards directly can authorize and charge your card almost instantly.



Which payment method is safer?

Third party escrow services are by far the "Safest" method to send payment. This process collects payment from the Buyer, but will not clear the funds to the Seller until the item is received by the Buyer. Audiogon recommends the online service available at:

http://www.Escrow.com

If the seller can take credit cards directly (not through Paypal or other intermediaries), then your credit card company will provide a very strong safety measure against fraud. If the item does not arrive, or the item is not as described, you should be able to "contest" the charge with your credit card company, who will investigate it for you. 



How do I pay a seller?

Whether this is an auction ad seller or a classified ad seller, payment terms will be listed in the ad. In most cases, once the seller has received payment, the item listed will be shipped to the buyer. 



How do I pay Audiogon?

You can review and pay your Audiogon account via Dashboard, which has a link on the right side of the home page. You may also access Dashboard via this url:

https://audiogon.herokuapp.com/dashboard

After logging into Dashboard, you see the link "Fees and Payments". All fees on your account are displayed here. You may pay via a credit card online, or Paypal, or other options. 

Your "Fees and Payments" page will also let you buy packages of ads in advance of use. The above link displays Audiogon's specific rates which we reserve the right to change at any time. 



What payment method does Audiogon accept?

Payment methods accepted by Audiogon include:

-Credit Card online
-Paypal




How am I billed for listing fees?

Audiogon charges listing fees for selling via Classifieds or Auctions. There are no fees to bid or buy items. Sellers or buyers listing a Wanted Ad are expected to have a positive balance, or make payments on their account, before posting their ads. The listing fees can be seen here:

http://support.audiogon.com/customer/portal/articles/237717-audiogin-fees-for-sellers

You can review your entire bill under, Dashboard (simply click your username when logged in), On the left hand-side click Dashboard to review all charges.  All account must be current without an account balance either to list or buy an item.  You will be prompted to make your account current.



How do I mail my payment?

At this time we do not accept mailed payments.  



Exactly what is PayPal?

PayPal is a third party service that allows private traders to exchange payment online. Payments can be made via Visa or Mastercard, and are received "instantly". To use this service, both parties of a transaction need to register with PayPal first. 

Specific terms and limitations should be viewed at their website:

http://www.paypal.com



How do I get a PayPal account?

PayPal is a third party service that allows private traders to exchange payment online. Payments can be made via Visa or Mastercard, and are received or sent "instantly". To use this service, both parties of a transaction need to register with PayPal. Please note that Audiogon and Paypal are NOT interrelated, and neither company is endorsing the other.

Paypal has their own website, with their own registration program. You will need to sign up at their website. Paypal requires considerably more information from you than Audiogon, since Paypal transfers money to and from your account. 

Specific terms and limitations should be viewed at their website:

http://www.paypal.com



How do I pay Audiogon with PayPal?

In order to pay your Audiogon fees through Paypal, you need to access a special link from within your Dashboard on Audiogon. Please follow these steps:

STEP 2
My Bill

STEP 3
Find and click the link to pay either paypal or simply pay via credit card.

STEP 4
Choose the amount of payment.

STEP 5
Next you are sent to Paypal's website, where you see some of your information presented on the Paypal form. The last action is to complete the steps at Paypal's website to "send money".

STEP 6
Paypal notifies Audiogon of your payment within a few hours, and your Audiogon account will be credited accordingly.



How do I pay a seller with PayPal?

Paypal requires that both parties to a transaction must be registered at their site. Please note that Audiogon and Paypal are NOT interrelated, so you need to register by following this link:

http://www.paypal.com

A seller may initiate the Paypal process by using their link "Request Money". The Seller must know the buyer's Paypal registered email address. If the seller uses this process, the buyer receives an email from Paypal, which includes a link to follow. 

A buyer may initiate the Paypal process by using their link "send money". The buyer must know the email address that the seller has registered with Paypal. Once the money is sent, the Seller will receive an email from Paypal.

Sometimes, Paypal is used to transfer only a DEPOSIT amount, for a down payment or to cover shipping costs. This is useful for higher dollar transactions in which the Paypal limits are too low. By sending a quick down payment via Paypal, both parties are assured that a complete transaction is likely to occur. 



How Audiogon Connects to Paypal: How A PayPal Transaction Works
 


When a Buyer purchases an item from a Seller via PayPal, Audiogon submits an ‘invoice’ to PayPal that specifies who’s paying whom (the Buyer and Seller’s email addresses) and how much.


While Audiogon is not directly involved in the transaction, we submit the request to initiate the payment. This is why the payment from the Buyer to the Seller reflects immediately on the Audiogon Order. In reality, it takes PayPal a little more time to process the transaction. This usually happens very quickly and with no issues.

 

When something does go wrong with a payment, PayPal usually reports a specific error and we’re able to identify and communicate the problem to the Buyer and the Seller.

 

In rare cases the transaction fails and PayPal does not provide useful details, instead, they display a generic message saying “Your payment can’t be completed” or something similar. For the most common cause and fix for this problem see Resolving the PayPal Standard error: “Your payment can’t be completed. Please return to the participating website and try again.”





Why wasn't my PayPal transfer posted?

Please allow 24-48 hours to process Paypal payments; although most Paypal payments are processed sooner. Processing Paypal payments depends on their notification to our computers, which may take several hours after you submit the payment. If you do not see the payment in your Audiogon account after 48 hours, please email the following information to us:

What is your PAYPAL email address?

What was the amount of your payment?

What is the PayPal transaction number for your payment?

Email us the above information so that we can track and post your payment quickly.



Paypal: Your payment can't be completed: 
 

Resolving the PayPal Standard error: “Your payment can’t be completed. Please return to the participating website and try again.”

 

In some cases, PayPal is not able to complete a transaction between a Buyer and a Seller because of the Seller’s PayPal settings. Most often, this occurs when the Seller has a PayPal Standard account and a specific option in their Profile is enabled (usually inadvertently).

 

When this happens the Buyer sees an unhelpful message from PayPal saying: “Your payment can’t be completed. Please return to the participating website and try again.” with no details as to the nature of the problem.

 

While there are a few possible reasons this can occur, most often the problem is that the Seller’s account is set to block payments when the payment is initiated from the ‘Pay Anyone subtab of the Send Money tab”.

 

While the payment from an Audiogon Buyer to a Audiogon Seller is being initiated from audiogon.com, PayPal may treat it as if it was initiated from the ‘Pay Anyone subtab of the Send Money tab’.

 

Here are the steps for the Seller to resolve this issue:

 
  1. Log into your PayPal Account (again, the Seller is doing this)

  2. Click ‘Profile’

  3. Select ‘My selling tools’ in the left sidebar

  4. In the ‘Getting paid and managing my risk” section, click the ‘Update’ text link adjacent to ‘Block payments’

  5. In the ‘Block payments from users who:’ section, uncheck the box for “Initiate payments from the Pay Anyone subtab of the Send Money tab

  6. Scroll to the bottom of the form and click ‘Save’




Why hasn't my credit card payment been posted?

If you submit a credit card payment online, then it should post to your Audiogon account promptly. However, your Bank processing system may take 2-4 hours to process your payment over to Audiogon. 

You may see if a payment is entered in your Dashboard, under "Fees and Payments". If your payment does not appear within the above time periods, please email to us the following information:

Your Username:
Your Full Name:
Payment Amount:
Time of payment: (approximately when you submitted it online)

DO NOT include your credit card card number in any emails.

In any case, email us with the above information if your payment does not appear within 48 hours.



Why hasn't my check been posted?

From the day you mail a check or money order payment, processing normally occurs in 4-7 business days. If you see that your check or money order hasn't been processed after 7 business days, then contact us at Support.Audiogon.com


How do I pay Audiogon with a credit card?

You may review and pay your Audiogon account via Dashboard, which is found through a link on the right column of the home page. Dashboard may also be accessed via this url:

https://audiogon.herokuapp.com/dashboard

Once logged in, you find the link "Fees and Payments". Here is displayed all fees on your account, and also a listing of payment methods you may choose such as credit card online and Paypal. 

Another feature available within the "Fees and Payments" is the opportunity to purchase advance "packages" of ads, which eliminates the need to pay after the placement of each ad listed. Members have the option to pay their balance due, or pay ahead . The above link will display the specific rates which may vary from time to time.



How do I pay Audiogon with a credit card off-line?

You may review and pay your Audiogon account via Dashboard, which is found through a link on the right column of the home page. Dashboard may also be accessed via this url:

https://audiogon.herokuapp.com/dashboard

Once logged in, you find the link "Fees and Payments". Here is displayed all fees on your account, and also a listing of payment methods you may choose such as credit card online and Paypal. There are links here for you to print out fax forms or invoices, to facilitate the mailing of payments for off-line transactions.

Another feature available within the "Fees and Payments" is the opportunity to purchase advance "packages" of ads, which eliminates the need to pay after the placement of each ad listed. Members have the option to pay their balance due, or pay ahead. The above link will display the specific rates which may vary from time to time.



How do I pay a seller with a credit card?

If a Seller accepts credit cards, then you should either voice message or fax your credit card information according to the Seller's instructions. Most of the sellers at Audiogon are private parties, who can _not_ accept a credit card payment directly. On the other hand, dealers at Audiogon typically do accept credit cards. All listings provide the Seller a place within the ad to indicate which credit cards they accept. 

There are some third party services that take credit card payments from Buyers and then send that payment to the Seller. Third party services of this nature include:

http://www.paypal.com

http://www.bidpay.com

http://www.escrow.com

PLEASE NOTE that Audiogon does _not_ handle payments between buyers and sellers. Users may pay Audiogon for their site fees via credit card, but not for buying items from other members.



How does Audiogon secure credit card information?

Audiogon has taken all possible known security steps to protect your financial information. The following steps are employed to insure that credit card information is kept secure while in storage and during processing:

(1) Credit card information is entered by user via an "https" secure socket connection from user's web browser to a single, highly secure server. The data is encrypted before saving to the server's hard drive. This server is located at highly secure facilities maintained by one of our hosting services.. "Secure facilities" meaning both in terms of physical access and in terms of electronic access. Our critical servers are hosted by Verio:

http://www.verio.com/hosting/powerplatform/hosting/colocation/facilities.cfm

(2) All encrypted credit card info is then downloaded from the web 
computer to a local server via https secure sockets. The local server is then disconnected from the internet (and local network as well). This step will be performed either three times per day or immediately if more than one hundred credit cards have been stored.

(3) All credit card information on the web computer is deleted at this time. This data is deleted before any backups are performed, such that the data is not stored in hard drive or tape backups at the hosting facility.

(4) The local computer and local hard drive with any credit card information is password protected, and stored in a large physical safe at all times, except for a few minutes each day to complete step 2 above.

(5) Only two bonded employees are given electronic passwords with which to access the local computer containing credit card information. Only one of those two employees has access to the physical safe itself. 

(6) Billing credit cards (monthly) involves the following procedure:
- Remove local computer from safe, boot up, and enter password.
- Collect the relevant accounts to be billed that day.
- Upload the encrypted data to a web computer via secure sockets.
- Return charge status (accepted/declined) to web computer via https
- Update user account on web computer (with only dollar amount and charge status)

In summary, all transmissions of credit card information is done via secure sockets only. All data stored on any computers is encrypted. Encrypted data is stored on web accessible computers for the least amount of time possible, often less than a few hours. User info is stored on web accessible computers for as few users as possible at any given time, often less than 10-20 users and for less than a few hours. For the vast majority of the time, credit card information is encrypted and then recorded on a password protected computer, which in turn is stored in a physical safe. 



Why can't I pay Audiogon over the phone?

Due to the nature of a website such as Audiogon (we are on a 24 hour cycle), we do not have specific hours where staff is available by phone. You are welcome to forward your phone number with a convenient time for a return call and Audiogon staff will reply.



Why did I get a "declined" message?

Most "Declined" emails are due to invalid credit card numbers or invalid expiration dates. Another problem may be that street address and zip code submitted don't match exactly the address that appears on your credit card statement.

Declined emails may also be triggered by hitting the "submit" button twice. Sometimes if the network is slow to respond, or if you hit the "back" arrow during the process, the system may reject what it perceives to be duplicate charges. In fact your first submission may have gone through without your knowing it, while your second submission was rejected. If this scenario is the case then Audiogon staff is likely to have noticed the first charge and applied it to your Audiogon account.

If you are not sure about a credit card payment, please contact us with the following information:

Your Username:
Date of charge:
Amount paid:
DO NOT include credit card number

Email us the above information and our staff will confirm the credit card status for you.

For maximum security, Online credit card payments are handled directly by the bank's computers. Thus, you will be entering your credit card info directly into the web server of our processing company, which is a completely separate and highly secure network.

Unfortunately, this level of security prevents Audiogon from making the process any easier to use, or more self explanatory as to what happened. We appreciate your patience as the banking industry catches up to the internet.



Why did I get duplicate authorizations?

Most duplicate emails are caused by hitting the "submit" button twice. Sometimes if the network is slow to respond, or if you hit the "back" arrow during the process, you might receive duplicate emails titled "Authorization...". In most of these cases, Audiogon staff notices the duplication and subsequently cancels charges as necessary. If you believe that your credit card was charged twice by mistake, please feel free to contact us with the following information:

Your Username:
Date of charge:
Amount paid:
DO NOT include credit card number

Email us the above information and our staff will confirm the credit card status for you.

For maximum security, Online credit card payments are handled directly by the bank's computers. Thus, you will be entering your credit card info directly into the web server of our processing company, which is a completely separate and highly secure network.

Unfortunately, this level of security prevents Audiogon from making the process any easier to use. We appreciate your patience as the banking industry catches up to the internet.



Why did Audiogon charge me twice for the same ad?

Duplicate charges may have occurred if you accidentally hit the "submit" button twice during the payment process. Sometimes if the network is slow to respond, or if you had hit the "back" arrow during the process, you might receive duplicate emails titled "Authorization...". In most of these cases, Audiogon staff will notice the duplication and subsequently cancel charges as necessary. 

If you believe that your credit card was charged twice by mistake, please feel free to contact us with the following information:

Your Username:
Date of charge:
Amount paid:
DO NOT include credit card number

Email us the above information and our staff will confirm the credit card status for you.

For maximum security, Online credit card payments are handled directly by the banks' computers. Thus, you will be entering your credit card info directly into the web server of our processing company, which is a completely separate and highly secure network.

Unfortunately, this level of security prevents Audiogon from making the process any easier to use. We appreciate your patience as the banking industry catches up to the internet.




Need more help? email us

Contact Us

  • Email Us