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Shipping Tips

What is Audiogon's shipping policy?

Should I double box?

Should I insure this shipment?

Should I get a tracking number?

Should I request delivery confirmation?

Should I use the cheapest shipping option?

Who pays for insurance costs?

Who pays for shipping costs?

Who pays for boxes and packing?

What if an item is damaged in shipping?

Tips for packing items well:

Tips for international shipping:



What is Audiogon's shipping policy?


Shipping a Sold Item:

The buyer and seller will determine which party is responsible for paying the shipping charges. Regardless of this determination all items shipped will be F.O.B.* destination. In other words it will ALWAYS be the responsibility of the seller to guarantee that items shipped will be as described and fully functional upon arrival. The seller will further be responsible to insure each package for at least the amount the buyer has paid for the item. 

Shipping damage/losses:

The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price.

Return Shipping (Returned Items):

Any Buyer who has received damaged goods must first assist the Seller in filing a claim before returning the goods. Once a claim is filed, the shipping company will in most cases assume responsibility for return shipping. If that is not the case then the Buyer must assume the same role in shipping the return as the Seller did in shipping to him, and the shipment will be considerd FOB* destination. In short, the item must be carefully repacked and insured for a minimum of the original purchase price.

Shipping damage/losses:

If the item is damaged during the return shipping, the Buyer is required to file a claim as the shipper in this instance. It is best to use the same shipping company since they will have a record of any prior damage claim for the item.

* FOB - Freight On Board (named port of shipment) Means the person shipping an item completes his obligation to deliver when the goods pass over the ship’s rail at the named port of shipment. "FOB Destination" means the person shipping an item is responsible for that item until the person receiving it signs for it.



Should I double box?

A shipper should ALWAYS double-box. The outer box should be 6" bigger in all dimensions, to allow 3" of packing between the inner and outer box. Lack of double boxing results in 1/10 shipments arriving damaged. An extra 3" of peanuts should reduce damage risk to 1/100.

Original factory packing is not sufficient, especially if it is a few years old or the item has been shipped a couple of times. It is only sufficient for the initial shipment, and even then when it is banded with multiple boxes on a skid. Another benefit of double boxing is it preserves the strength and appearance of the original box.



Should I insure this shipment?

The shipper should ALWAYS insure every shipment, regardless of whether the buyer is willing to pay for the shipping charges.

If an item is lost or delayed, a shipper will devote more attention to an insured package. If an item is damaged, the insured value establishes with the shipping company a starting settlement price.

The shipper should insure either at the sale price for a minimum or at the retail price for a maximum. Shipping companies only accept claims for "current value" of an item, but it helps to negotiate from a higher starting price rather than a lower one. Remember that in the big picture insurance is inexpensive and necessary.



Should I get a tracking number?

The shipper should ALWAYS get a tracking number. 

The tracking number provides you proof of shipment to the buyer.

You must beware of shipping choices that do not offer tracking; like some USPS options.



Should I request delivery confirmation?

This is typically a free service when you choose a trackable shipping option. In most cases a shipper can usually email you with confirmation of a delivery. 



Should I use the cheapest shipping option?

You need to consider the distance the item is being shipped.

If shipping is over 500 miles, always choose "ViaAir". 

If you are shipping overseas, then the package must be insured and trackable. Furthermore, a bill of lading or customs declaration form must accompany the package. Your shipper will inform you as to the required forms for overseas shipments.



Who pays for insurance costs?
 
The seller pays for insurance.  It is the seller's sole responsibility to select and secure insurance on the item they are shipping.


Who pays for shipping costs?

The buyer usually pays shipping costs since it is a variable based upon the buyers location. The seller should estimate shipping costs given the buyers zip code and the items shipping weight. 



Who pays for boxes and packing?

The seller should always double box.
The seller should pay for the outer box and peanuts.

If the seller does not have the original inner box, we recommend getting the original from the manufacturer if possible, and that both parties negotiate the cost of a replacement box (the cost to ship a replacement box will be more than the cost of the box in most cases).

Some sellers may declare a "handling fee" in their listing, which is a flat fee that the buyer should expect to pay.



What if an item is damaged in shipping?

If an item is damaged in shipping, you should contact the seller immediately so that a Damage Claim is filed. The responsibility of pursuing a Damage Claim is solely with the seller. However, you will need to cooperate with the seller and the shipping company in any manner requested. Often, the shipping company will come back to pick it up, or inspect the package in your home. 

Keep all of the packing and materials exactly as you received it. Do not attempt to use the item or plug it in, which may result in further damage. Do not attempt to disassemble or repair the item unless the seller first agrees. 

If a seller and a buyer cannot agree on a course of action to follow, a "Dispute" may be filed with Audiogon:

http://support.audiogon.com/customer/portal/articles/233289-dispute-resolution-system

Generally speaking, the Seller is expected to refund to the buyer, and recover the money by pursuing the damage claim. Shipping companies generally pay the seller only and it may take some time. The Buyer should not have to wait until the claim is processed. Essentially, it is the Seller's responsiblity to deliver the item to the buyer in an undamaged condition.



Tips for packing items well:

You should Always Doublebox.

You need to check the condition of the original foam. If it is weak or cracked then use packing tape to reinforce it on both sides. 

Tubes are usually removed and shipped in a separate box.
Speakers should ALWAYS be wrapped in plastic before placing the foam bumpers around them. 
Speaker binding posts should be tightened to a closed position - remember biwire jumpers if included.
Speaker grills should be tightly in place or they could become loose and scratch the speaker box.
 Turntables usually need to be "locked" in some manner - see manual.
Tonearms should be tied down with wire tie.
Cartridge should have stylus cover in place.
Dustcover is usually removed from hinges and packed separately.
Dustcover should be wrapped in plastic.



Tips for international shipping:

Certain countries require a commercial invoice form. You fill this form out
and it is used to determine import duties if applicable. Addresses are sometimes problematic since every country uses a somewhat different system, thus extra care should be used to insure accuracy. Items shipped internationally should be packed with additional protection due to the multiple transfers the package must endure. The exchange rate should be agreed upon before shipment to insure you are receiving the amount in your currency which you were expecting. Payments may take an inordinate time to arrive unless some form of express delivery is used. The surest and quickest form of payment is to have the buyer wire money to your account. One should also be careful to whom you give your bank account information.




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