FeedbackAudiogon recommends that all parties exchange feedback after each transaction. This provides a history of a member's transactions, and lets you contact other members who have transacted with that person. A member's feedback may be viewed from within any of their listings.
Buyer BewareAs with all online marketplaces, some sellers will not be legitimate. Audiogon has measures in place to help prevent this, however you should still be cautious of sellers who price items far below market value, who do not respond in a timely manner, or whose names do not match the name referred to in feedback. These are signs that the seller may not be legitimate. If you are suspicious of a particular seller, please notify support with a link to the listing, or the seller's username, and the reason for your suspicion. To help prevent fraud, please keep communications on the Audiogon system and not in private email. Be cautious of sellers who require bank transfer to international banks as the only available payment method.
- Check the other member's feedback history
- Always speak over the phone before finalizing a deal
- Ask all relevant questions via phone to eliminate email vagueness
- Research the seller
- Is the warranty transferrable?
- Does the unit have the correct voltage for my country?
- If not, can the unit be converted? If so, where can this be done?
- Keep all of the packing materials exactly as you received it.
- Do not attempt to use the item or plug it in, which may result in further damage.
- Do not attempt to disassemble or repair the item unless the seller first agrees.
- Take photos of the item and the packing materials as soon as possible.
If an item is not as described, or all items are not included in the package as promised, you should contact the Seller immediately. Put into writing exactly what is wrong or missing with the item, versus what the Seller has describe din his ad. After an email is sent, you should attempt to reach the seller by phone. Communicating about problems by voice vs email is a much more effective means to eliminating misunderstandings and coming to a resolution.
If you are unable to reach an agreement you may consider leaving Neutral or Negative feedback for that member. If you are seriously concerned about the issue, in lieu of leaving feedback, you should file a Dispute with Audiogon. It is a somewhat formalized process which allows a neutral evaluation of the problem.
If you do not receive a tracking number within 10 days after confirmation of receipt of your payment, then you may consider filing a "Dispute" with Audiogon. You should first try to contact the seller via telephone as well as email. If the Seller is not responding, or you are not confident in the Seller's responses, you may consider contacting law enforcement agencies as well.
PLEASE NOTE: the time periods described above are for domestic transactions where both parties are in the same country. Also, there may be special circumstances that delay a transaction, but both parties should be communicating about the situation. It is vital that you try to message as well as call the other party, before assuming the worst.