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Audiogon Protection

Audiogon Protection

How do I qualify for Audiogon Protection?

1. Transactions must be carried out directly through the Audiogon website or mobile app to qualify for Audiogon Protection.
2. Seller must be able to provide both proof of shipping and delivery of the item. 
3. Transaction disputes must be made within 7 days of the item being received to the buyer.

 

Protection for Buyers

Buyer Protection Process:

  1. In the unlikely event that something goes wrong with your transaction.  The buyer should fill out this form or contact Audiogon support at support@audiogon.com immediately and describe the situation with relevant details on what has occurred. Communication must be made within 7 days of receiving the item.
  2. Audiogon will review the sale and communicate with the seller in order to reach resolution in accordance with transaction details, Audiogon terms and conditions and agreed upon expectations. 
  3. Audiogon will provide the buyer and seller with the agreed upon resolution and work with both parties to facilitate the terms of the resolution. 
  4. If no resolution can be reached between buyer and seller.  Audiogon will direct the buyer towards next steps based on the method of payment used. If payment was made through Paypal, we will walk you through the Paypal dispute process.  If the sale was completed through Audiogon's Express Checkout payment system.  In the event the buyer is due a refund, the refunded amount will be withdrawn from the seller's account and refunded to the buyer.  Refunds are dependant upon the seller having available funds. If Audiogon is unable to retrieve the funds from the seller account the buyer will be directed to pursue the seller directly for the funds.
  5. The processing fee is at the sole discretion of Audiogon, and depending on the dispute may be assessed to either the buyer or seller for non-compliance in the dispute or lack of action by either party.
  6. Buyers and Sellers are asked to be responsive and cooperative in working with Audiogon to reach an agreeable resolution to both parties. Buyers or Sellers who are not responsive to our resolution efforts are subject to flagging, account suspension and negative feedback.

 

Seller Protection Process:

  1. In the unlikely event that something goes wrong with your transaction.  The seller should fill out this form or contact Audiogon  at support@audiogon.com immediately and describe the situation with relevant details on what has occurred. Communication must be made within 30 days of receiving the item.
  2. Audiogon will review the sale and communicate with the seller in order to reach resolution in accordance with transaction details, Audiogon terms and conditions and agreed upon expectations.
  3. Audiogon will provide the buyer and seller with the agreed upon resolution and work with both parties to facilitate the terms of the resolution. 
  4. If no resolution can be reached between buyer and seller.  Audiogon will direct the buyer towards next steps based on the method of payment used. If payment was made through Paypal, we will walk you through the Paypal dispute process.  If the sale was completed through Audiogon's Express Checkout payment system and the transaction qualifies for Audiogon Protection.  Audiogon will issue a refund directly to the buyer's credit card.  In the event of a buyer refund, the refunded amount will be withdrawn from the seller's account.  If the sellers account has insufficient funds, Audiogon reserves the right to charge the sellers credit card for the refunded amount.  In the event Audiogon is unable to obtain the funds from the seller, Audiogon will direct the buyer to contact the seller directly for their refund.
  5. The processing fee is at the sole discretion of Audiogon, and depending on the dispute may be assessed to either the buyer or seller for non-compliance in the dispute or lack of action by either party.
  6. Buyers and Sellers are asked to be responsive and cooperative in working with Audiogon to reach an agreeable resolution to both parties. Buyers or Sellers who are not responsive to our resolution efforts are subject to flagging, account suspension and negative feedback.
 
 
 

 

 

 

 

 

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