When Should a Refund Be Considered?

Sellers are expected to deliver the item as described. If the item is lost or damaged when the Buyer receives it, the Buyer should contact the Seller and shipping company immediately. Furthermore, the Buyer must fully cooperate with the Seller in facilitating the claim process. The Seller should offer a refund to the buyer after filing a claim and/or receiving the returned item (in the event of damage), and then pursue a claim with the shipping company for reimbursement.

At the same time, Buyers are not allowed to request a refund if the item is as described. Whether the item fits the Buyer's needs or system is not relevant - only that it looks and works as advertised. 

If the two parties can not come to a solution, or if one party is not willing to cooperate, then either party may consider filing a Dispute. Audiogon provides an online mechanism for resolving these problems: Submit a Transaction Dispute.

Refunding Payments

Buyers and sellers should be aware that in the case of refunds, the payment processor—Stripe, PayPal—does not refund their processing fees. Audiogon has no control over these fees. We will refund any application fees we deduct (Pay Later transaction fee, Affirm financing fee) if applicable, but we have no control over the fees deducted by the payment processor.

Example

1. Buyer sends payment for $1,000 via Stripe.
2. Stripe deducts their processing fee of 2.9% + 30¢ ($29.30), sends seller remaining $970.70.
3. Seller will only have $970.70 to refund to the buyer.

PayPal Refunds

Affirm/Stripe Refunds

If a buyer paid via Affirm or Stripe (Express Checkout), the seller will need to log into their Stripe account to issue the refunds. For more detailed information on the process, visit our Refunding an Affirm/Stripe Transaction