High-end audio components that are shipped in their original packaging and boxes typically arrive safely (since the manufacturer had to ship them in the first place). However, a certain percentage of items will be damaged during transit.
When the item arrives, if the exterior box shows severely dented corners, collapsed structure, or puncture holes, you should ask the delivery person to wait until you open the box. While most shippers do not require their employees to wait for you to inspect, they may comply with your wishes if asked nicely.
If the item is clearly damaged physically, do NOT plug it in. Contact the shipping company and the Seller immediately. Each shipping company has different procedures for handling damaged shipments. The most common procedure is for the shipping company to pick up the item and return it to the Seller. However, if the packaging is severely damaged, the Seller should request that the shipper inspect the item where it is.
Generally speaking, it is up to the Seller (the person who shipped the item) to file the paperwork and communicate with the shipping company. The Buyer should in all cases cooperate as much as possible with both the Seller and the shipping company.
Please note, if insurance is bought through Audiogon and an item is damaged, a claim has to be opened within 30 days of when the label was purchased by submitting a support ticket.
Need more help? Feel free to submit a support request.