According to the Internet Crime Complaint Center's 2019 Report, 2019 saw both the highest number of complaints and the highest dollar losses reported since the center was established in May 2000. Like many websites, we too must be proactive in our response to fraud. Audiogon has introduced several layers of security for your protection, resulting in a dramatic decrease in spam and phishing attacks. However, it is important that Members remain vigilant when dealing with any kind of personal information online.
How does Fraud happen?
The majority of online fraudulent attacks are to try target people by identifying and impersonating services that they know people are using – things that look familiar. In order to perpetuate these attacks, they need to know your email address and that you are a user of a particular site. The #1 thing you can do to protect yourself is to avoid giving out your email address to people/users that you don’t know.
What should I be aware of?
- Protect yourself and our other members by completing the transaction on-site, with all offers and other terms communicated through Audiogon. Audiogon will continue to mediate disputes and track fraud between members when they engage in on-site transactions, but we cannot help if communications and transactions take place off-site.
- Audiogon Support will NEVER ask for your password. We may ask for your username, but we will never ask you to verify your password. Likewise, Audiogon will never cancel your account unless you have specifically requested us to do so. The only exception to this rule is in the case of fraudulent users. If you receive an email stating that you need to log-in before we cancel your account, check with us by submitting a support ticket first.
- Make sure the login page you are using is the Audiogon URL, if you do not see audiogon.com in the URL, do not sign in. Even though it may look like our sign in page, decoys or copies can be made from scammers attempt to get your login information.
- Keep an eye out for Phishing emails claiming to be from Audiogon. These are intended to trick you, they look at first glance to be from Audiogon with our logo and usually some spelling of Audiogon in the from email address. We also ONLY send emails ending at audiogon.com; if you receive anything from a different spelling or variation of this, it is not from us, do not open it. They typically have poor grammar and/or spelling. For example, we have not recently "lunched" our new site. These are likely from criminals attempting to attain your personal information. Again, you may always verify with us if you are unsure about an email you receive by entering a support ticket.
- Remember, if anything sounds too good to be true, or seems otherwise fishy, contact us before moving forward with any transaction.
- For more information on ways to protect yourself online, please go to the Internet Crime Complaint Center's website (IC3 - a partnership between the FBI and the National White Collar Crime Center).