Staff Emails (Dealers Only)

Professional businesses may have multiple people who need access to the company's Audiogon account. While different users may be logged in to the same Audiogon account, only one email address gets notification emails.

Oftentimes the main email address of the Audiogon account is an owner, or someone who isn't necessarily involved in the day-to-day online operations. Instead of setting up shared mailboxes or complicated forwarding rules with your email provider, users in our Dealer Program can add Staff Emails to their account.

Where Do I Set Up Staff Emails?

You can set up Staff Emails under "Edit Account" in your MyPage Settings.

How Do I Add Staff Emails?

To add a staff email, click the Add Email button from the Edit Account page. A modal will pop up to let you add the email address, and choose what types of notifications the user should receive.

Afterwards, click Add Email, and the email address will be associated with your account. If you need to edit what notifications a staff member receives, click the Pencil Icon.

Notes

1. Staff Email addresses are added one at a time.
2. There is no opt-in or confirmation required for Staff Email addresses. Please ensure you type in the correct email address.
3. There is a maximum of 5 Staff Emails that may be added.

How Do I Remove Staff Emails?

Remove Staff Emails by clicking the Red X icon next to their email address. A confirmation modal will pop up. Click OK and the email will be removed.

What Are Notification Emails?

Notification emails are account-related. Below are a few relevant examples:

1. You Have Received a New Message
2. Your Listing Has Sold
3. You Have Received an Offer
4. You Have Been Asked a Question
5. Listing Ended
6. Buyer Backout
7. Buyer Has Marked This Order As Paid (When Using Direct Payments)

What are Error Alerts?

Error alerts are currently only for Dealers who have implemented Inventory Management. When there is an issue with your API Feed, FTP, etc., we send an alert that we could not process your listings. Error Alerts would be ideal for your IT or Web Developer.

What Are Some Other Things I Could Do With Staff Emails?

Using an integration like Zapier Email Parser, you could ingest notification emails and have them post into a Slack channel or another app your company uses where multiple people can monitor activity outside of their email inbox.