How to Mark an Item as Sold

If you sell an item to a buyer who found it on Audiogon, you must mark the listing sold, even when the buyer pays you off-site. Do this once you have received payment from the buyer.

To learn why this matters, see our Premium Dealer Program Guidelines.

How you mark an item sold depends on whether the buyer committed to buy on Audiogon before paying you.

Scenario 1: The buyer paid you off-site without buying on Audiogon

The buyer found your item on Audiogon and paid you directly, by phone or another channel, without committing to buy on Audiogon. No order is created on Audiogon, so you mark the listing sold yourself.

From the Actions menu on the listing, or from your Selling Tab, choose Mark Sold with the username of the buyer and the amount. Do this once you have received payment, and before you remove or end the listing.

Always use the buyer's Audiogon username. If the buyer first contacted you on Audiogon, you will find their username in the messages on that listing.

From the Selling Tab

From the Listing Page

You will then enter the username and price.

What happens next

Marking the listing sold with the buyer's username and the price creates a completed order on Audiogon. The buyer is notified and can leave feedback. On the order page, the payment method shows as "Compliance."

Scenario 2: The buyer committed to buy on Audiogon, then paid off-site via Direct Payment Method Option

This applies only if you offer Direct Payment Methods on your listings. The buyer committed to buy on Audiogon, which creates an order, and then paid you using one of your Direct Payment Methods. If you don't offer Direct Payment Methods, buyers check out on Audiogon with PayPal or a credit card, and this scenario does not apply.

For listings where Direct Payment Methods are used, the buyer will mark it as paid on the order page and provide the method of how they sent payment. Once you confirm payment has been received, mark it as sold. These actions are done on the order page.

It is crucial to understand the process so that you can ensure the best buyer experience, and confirm payment. Sometimes buyers mark that they've paid before sending anything because that is the only step available for them with an item in their cart. Always confirm the funds have arrived before you mark the order sold.

Step 1 (buyer's view): The buyer chooses your Direct Payment Method at checkout and is shown your contact information.

If buyer chooses Continue, it takes them to the Order Page where it shows it is unpaid, and gives them the option to Mark Order as Paid.

Step 2 (buyer's view): The buyer either clicks Pay Now from checkout or Mark Order as Paid from the order page and notes how they sent payment.

Buyers are presented with the Direct Payment options you selected for the listing.

Buyer is taken to order page where it shows them the sale is pending Seller Confirmation.

Step 3 (your view): You see the order marked paid on your order page. Orders waiting for your confirmation are also listed in your Pending Tab (see Good to know).

The method selected by the buyer will be displayed in the order history table for you to confirm.

Step 4 (your view): Once you have confirmed payment, you mark the order sold.

You will see an expanded list of payment methods. Choose the one the buyer actually used. This is the method that is recorded for the sale.

What happens next

The existing order is marked complete. The buyer is notified and can leave feedback.

Good to know

Audiogon's standard for receiving payment is 72 hours. Dealers get up to 7 days to allow for logistics and payments that take longer, such as wire transfers. If a buyer marks a Direct Payment order paid and you have not marked it sold within one week, our system completes it automatically. This keeps orders from staying open indefinitely, so buyers can leave feedback. If something needs to be corrected afterward, contact Audiogon Support. If a buyer never sends payment, see What If the Buyer Does Not Send Promised Payment.

When an order is completed automatically, or when Audiogon's support team marks the listing sold due to possible violations, you will see the Payment Method set "via Compliance."

A transaction fee is charged only when you mark the order paid, or when the order is closed via Compliance.

Any direct payment method listings awaiting payment confirmation will be found in your Pending Tab.

Ending or closing a listing

Ending or Closing a listing is not the same as marking it sold. If you sold the item to an Audiogon buyer, use Mark Sold. Ending or Closing a listing with activity will cause a moderation flag for review.

If an item is no longer available and did not sell to an Audiogon buyer, end the listing right away. Do not leave it active. See Keep your listings accurate in the Premium Dealer Program Guidelines.

If a sale falls through

If a sale falls through after you have marked it sold, you are responsible for issuing any refund and resolving it with the buyer. Contact Audiogon Support and we can process a buyer backout, which removes the listing from the buyer's account and relists the item for you.